Open roles at Zendesk
Latest Zendesk Signals
What they do
Zendesk has completed its acquisition of Forethought, enhancing its AI-driven customer service capabilities with autonomous agent technology. This strategic move aims to integrate Forethought's self-improving AI agents into Zendesk's platform, allowing businesses to automate routine service tasks across various channels.
Why it matters
Zendesk is integrating Forethought's autonomous agent technology into its customer support platform, enabling businesses to deploy intelligent agents that automate tasks across chat, email, and voice. This approach replaces traditional customer support systems with outcome-driven AI that continuously learns from interactions to improve service quality and resolution speed.
Traction
Zendesk is positioning itself as a leader in the customer support sector by offering a unified solution that combines automation, AI agents, and human support. The target customers are organizations looking to streamline workflows and enhance customer experiences through advanced AI capabilities.
Where the market is going
Zendesk is directly challenging traditional customer support systems by offering self-improving AI agents that deliver measurable outcomes. This acquisition signals a structural shift towards AI-driven customer service, positioning Zendesk to set new standards in efficiency and personalization, potentially threatening incumbents who rely on outdated support models.
Why Zendesk is hiring
Zendesk closed a funding round in March 2026. It currently has 4 open roles, with hiring concentrated in Paris, New York and London.
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Zendesk jobs: common questions
Is Zendesk hiring?
Yes. Zendesk has 4 open roles on SuperAIJobs right now. The list is refreshed daily from Zendesk’s own careers site.
Where are Zendesk jobs located?
Most open roles at Zendesk are in Paris, New York and London.
Does Zendesk hire remotely?
None of Zendesk’s current roles are listed as remote, so expect to work from one of its offices.
How much has Zendesk raised?
The latest round we track is a funding round in March 2026 (amount not disclosed). See the full deal history on MapCo.
What does Zendesk do?
Zendesk is integrating Forethought's autonomous agent technology into its customer support platform, enabling businesses to deploy intelligent agents that automate tasks across chat, email, and voice.
How do I apply for a job at Zendesk?
Every role on this page links straight to Zendesk’s own application page, so you apply directly — SuperAIJobs never sits in between.