Open roles at Decagon
Latest Decagon Signals
What they do
Decagon has raised $250 million in a Series D funding round, led by Coatue Management and Index Ventures, achieving a valuation of $4.5 billion. The capital will be used to scale its AI-powered customer support platform and deepen its role in enterprise AI strategies.
Why it matters
Decagon has developed AI-powered conversational agents designed to function as digital concierges, enabling companies to manage customer inquiries across multiple channels like voice, chat, and email. This platform replaces traditional, rigid customer service workflows with a more flexible, natural language-driven approach that allows for personalized interactions.
Traction
In 2025, Decagon signed over 100 new enterprise customers and reported average deflection rates exceeding 80%, indicating that most customer requests are resolved without human intervention. The company is positioned to disrupt legacy customer support systems, with many clients transitioning from outdated tools such as IVRs and ticketing software.
Where the market is going
Decagon is challenging traditional customer support solutions like IVR systems and basic chatbots by offering a sophisticated, AI-driven alternative that enhances customer engagement. As businesses increasingly prioritize personalized, efficient service, Decagon's approach aligns with the demand for modern customer experiences, positioning it as a key player in the evolving landscape of customer support technology.
Why Decagon is hiring
Decagon closed a $4.5B funding round in March 2026, with investors including Coatue, Index Ventures, Andreessen Horowitz and others. It currently has 134 open roles, 22 of them posted in the last 30 days, with hiring concentrated in San Francisco, New York City and London.
Teams hiring
- Engineering58
- Sales14
- Operations10
- Product9
- Design6
- Finance4
- Marketing4
- Legal3
Where Decagon hires
- San Francisco73
- New York City18
- London14
- Toronto4
- Amsterdam2
- Austin2
- Dallas1
- Remote7
Similar Customer Support companies hiring
Decagon jobs: common questions
Is Decagon hiring?
Yes. Decagon has 134 open roles on SuperAIJobs right now, including 22 posted in the last 30 days. The list is refreshed daily from Decagon’s own careers site.
Where are Decagon jobs located?
Most open roles at Decagon are in San Francisco, New York City, London, Toronto and Amsterdam. 7 roles are listed as remote or remote-friendly.
Does Decagon hire remotely?
Yes — 7 of Decagon’s 134 open roles mention remote work. Check each listing for the countries or time zones it covers.
How much has Decagon raised?
The latest round we track is a $4.5B funding round in March 2026. Investors include Coatue, Index Ventures, Andreessen Horowitz and others. See the full deal history on MapCo.
What does Decagon do?
Decagon has developed AI-powered conversational agents designed to function as digital concierges, enabling companies to manage customer inquiries across multiple channels like voice, chat, and email.
How do I apply for a job at Decagon?
Every role on this page links straight to Decagon’s own application page, so you apply directly — SuperAIJobs never sits in between.