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What they do
Caylent has acquired Pronetx, a customer experience transformation firm, to enhance its AI-driven customer engagement capabilities, integrating Pronetx's expertise in Amazon Connect with Caylent's AWS services.
Why it matters
Caylent's Accelerate platform will now support comprehensive contact center transformations, enabling organizations to migrate and modernize their customer engagement systems through automated processes. The integration of Pronetx’s CxPortal will provide unified operational visibility and continuous optimization across AWS environments.
Traction
Pronetx has established a strong reputation for supporting large-scale Amazon Connect deployments, particularly in high-volume environments with thousands of agents. The combined capabilities of Caylent and Pronetx position them to serve demanding enterprise and public sector organizations looking to modernize their customer engagement strategies.
Where the market is going
Caylent is directly challenging legacy customer support systems by offering a unified, AI-first approach that integrates seamlessly with AWS. This acquisition positions them to capitalize on the shift towards cloud-native, intelligent customer engagement solutions, threatening traditional players who rely on fragmented point solutions.
Why Caylent is hiring
Caylent closed a funding round in April 2026. It currently has 53 open roles, 53 of them posted in the last 30 days.
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Caylent jobs: common questions
Is Caylent hiring?
Yes. Caylent has 53 open roles on SuperAIJobs right now, including 53 posted in the last 30 days. The list is refreshed daily from Caylent’s own careers site.
Does Caylent hire remotely?
None of Caylent’s current roles are listed as remote, so expect to work from one of its offices.
How much has Caylent raised?
The latest round we track is a funding round in April 2026 (amount not disclosed). See the full deal history on MapCo.
What does Caylent do?
Caylent's Accelerate platform will now support comprehensive contact center transformations, enabling organizations to migrate and modernize their customer engagement systems through automated processes.
How do I apply for a job at Caylent?
Every role on this page links straight to Caylent’s own application page, so you apply directly — SuperAIJobs never sits in between.