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What they do
DexCare has acquired Mila Health to expand its AI care coordination platform, enhancing its capabilities in patient scheduling and follow-up. Financial terms of the transaction were not disclosed, but this acquisition marks a strategic move to integrate Mila's AI agents into DexCare's existing framework, which has already facilitated over 10 million bookings.
Why it matters
DexCare's platform combines scheduling data, workflows, and institutional knowledge into a governed system, allowing AI agents to manage complex patient journeys. Mila's agents utilize this access data model to streamline appointment scheduling, follow-ups, and patient outreach, significantly improving operational efficiency.
Traction
DexCare serves healthcare organizations across all 50 states, reaching 57 million patients. The company has codified 260 scheduling policies for clients like Tampa General Hospital and has previously raised $146 million, including a $75 million Series C round led by ICONIQ Growth in 2023.
Where the market is going
DexCare is positioning itself against traditional scheduling solutions that falter under complex clinical requirements. By integrating AI with a robust data model, it addresses the inefficiencies of manual call centers and outdated systems, setting a new standard for patient care coordination in a fragmented healthcare landscape.